IT Helpdesk services are simple, right? A user has a problem and just needs a simple answer so he/she can get back to work, right? Then why do so many IT Companies get is to wrong? I don’t know, but Enroute is here to support each and every issue and question your users may have with the IT systems that they need to do their job! No question or matter is too small or too big. The entire objective of the Ensure MSP Program is to provide the best technical care and assistance possible. We pride ourselves on hiring and training the smartest technicians with the right personality to work with your users. Yes, it’s that simple when it’s done right!
Enroute’s customers can open trouble tickets via several methods on our advanced ticketing and operations system to log and track issues. Customers can also enter updates via email to the ticketing system. Tickets are assigned to an engineer and tracked by upper management. As they are being resolved, customers are informed via email with ticket updates. This also allows other engineers to pick up tickets and respond quickly with the most up to date information. Unlike many other systems, our ticketing system also integrates with our accounting and customer asset tracking and archive systems, so billing, equipment inventory, and system configurations are efficiently and accurately maintained.